Terms of Service

Company: GENEZ LLC Last Updated: April 2025 Version: 1.0

1. Parties and Acceptance

These Terms of Service ("Terms") constitute an agreement between GENEZ LLC ("CallFluently", "we") and individuals using our services ("User", "you").

By registering with CallFluently or using our services, you agree to these Terms.

2. Service Description

CallFluently is an AI-powered English conversation practice platform. The service includes:

• An AI English coach that proactively calls users at scheduled times
• Automatic language analysis and scoring after each conversation
• Level testing and progress tracking
• A minute-based balance system

3. Account Creation

• You must be at least 18 years old to create an account.
• You are responsible for ensuring the accuracy of the information you provide.
• You are responsible for maintaining the security of your account.
• You may not transfer or share your account with others.

4. Payment and Billing

Balance System

CallFluently uses a pay-per-minute model, not a subscription. You must load balance before using the service.

Pricing

• The per-minute rate is locked to the USD/TRY exchange rate at the time of plan creation.
• Prices are periodically updated based on the TCMB exchange rate.
• Current pricing is available on our Pricing page.

Refund Policy

• If you end the call early: remaining minutes are refunded to your balance.
• If the call is dropped due to a technical issue: remaining time is refunded.
• If you do not answer after three attempts: no charge is applied.
• For balance refunds: contact support@callfluently.com.

Payment Processing

Payments are processed via Stripe. Card details are not stored in CallFluently's systems.

5. Acceptable Use

The following uses are prohibited:

• Abusing the service with automated systems
• Using the AI coach for off-purpose activities (threats, harassment, etc.)
• Unauthorized access to another user's account
• Sharing content that infringes copyright
• Reselling or commercially licensing the service without permission

6. Voice Recording and Transcript

Calls are recorded and transcribed. Explicit consent is obtained during registration. Voice recordings are stored for 30 days; transcripts are retained permanently.

7. Intellectual Property

The CallFluently platform, design, software, and content belong to GENEZ LLC. Users retain personal rights over the content of their conversation transcripts.

8. Account Suspension

Your account may be suspended in the following cases:

• Violation of these Terms
• Payment issues (insufficient balance)
• Posing a threat to system security

If you believe a suspension is unjustified, contact support@callfluently.com.

9. Limitation of Liability

CallFluently does not guarantee uninterrupted or error-free service. Except for direct damages caused by technical failures, we accept no liability for indirect damages.

10. Governing Law

These Terms are governed by the laws of the State of Delaware, USA. For users in Turkey, applicable Turkish consumer regulations also apply.

11. Changes

Material changes to these Terms will be communicated by email 30 days in advance. The current version is always available on this page.

12. Contact

For any questions: support@callfluently.com